At Zen Boxers, we are committed to your satisfaction and the quality of our products. We understand that circumstances may arise where a return is necessary. Please review our return policy below:
- No Returns Accepted:
- We do not accept returns on any products unless they arrive damaged or defective. Your satisfaction is important to us, and we will do our best to address any issues promptly and efficiently.
- Damaged or Defective Products:
- In the rare event that you receive a damaged or defective product, please contact us at firstname.lastname@example.org within 15 days of receiving your order. To expedite the process, kindly provide clear photographs of the damaged or defective item.
- Store Credit Only:
- If your return request is approved, we will issue store credit for the purchase price of the item(s) in question. This store credit can be used to make a future purchase on our website.
- Return Process:
- To request a return for damaged or defective products, please contact our customer service team at email@example.com. We will guide you through the necessary steps to assess and address the issue.
- Refund Exception:
- If we are unable to replace a damaged or defective item and you prefer a refund, we may, at our discretion, consider this on a case-by-case basis.
- To be eligible for a return, the item must be in its original packaging and unused.
- Contact Us:
- For any inquiries or to initiate a return request, please contact our customer service team at firstname.lastname@example.org. We are here to assist you.
Please review your order carefully before finalizing your purchase. We appreciate your understanding and support in maintaining the quality and integrity of our products. Zen Boxers reserves the right to update or modify this return policy as necessary.